Arch systems status page

[Resolved] Arch Portal Outage

Wed, 08 Apr 2026 15:45:29 +0000

Arch’s Portal has been intermittently unavailable starting at 11:46am EDT. We have identified a root cause, and we are working on a fix.

[Resolved] Delayed Daily Digest

Fri, 09 Jan 2026 01:00:00 +0000

Arch’s daily digest was not sent due to an error in our system. We are actively working to remediate the issue and deliver today’s digests as soon as possible.

[Resolved] Intermittent Outages

Fri, 14 Nov 2025 21:29:40 +0000

An incident is occurring, mostly affecting internal tooling. However, customer facing services are experiencing intermittent outages related to mitigation work. We apologize for the inconvenience.

[Resolved] Arch Portal Outage

Fri, 14 Nov 2025 13:10:00 +0000

Arch Portal experienced an unexpected 23 minute outage. This outage was caused by defects we have been tracking and actively improving since the more substantial October 9 Arch portal outage. The improved speed of response reflects investments into monitoring and tooling after 10/9. Even more infrastructure improvements to eliminate this class of issue are expected to be delivered within the next 2 weeks.

[Resolved] Degraded Status on All Services

Wed, 29 Oct 2025 15:00:00 +0000

At approximately 11:00am EDT, all services began experiencing higher than normal response times. Service metrics and performance returned to normal following a rollback at 12:04pm EDT. Later, Arch Portal encountered additional issues beginning at 1:55pm EDT, which were resolved by 2:26pm EDT. Further analysis into these incidents is ongoing. We apologize for any inconvenience caused.

[Resolved] Support Chat Degraded

Mon, 20 Oct 2025 16:20:29 +0000

Intercom is used to provide Arch’s customer support chat. This service is experiencing intermittent disruptions as a result of underlying issues in AWS’s us-east-1 region today. Please email support@arch.co directly to reach customer support.

[Resolved] Client-API Outage

Thu, 09 Oct 2025 05:26:00 +0000

Arch’s Client API was unavailable between 9:26am EDT and 10:26am EDT. This incident was related to this morning’s Arch Portal outage. The incident is mitigated at this time. A detailed postmortem analysis is underway, and additional details will be available soon.

Edit: incident duration and end time was revised on 10/10 based on postmortem analysis findings.

[Resolved] LP Portal Outage

Thu, 09 Oct 2025 04:10:00 +0000

Arch’s Portal was unavailable this morning starting at 8:10am EDT. The incident was mitigated at 9:45am EDT. A detailed postmortem analysis is underway, and additional details will be available soon. We apologize for the inconvenience.

[Resolved] Scheduled Maintenance

Thu, 08 Aug 2024 00:45:00 +0000

All Arch systems will be briefly offline around 8pm EST to facilitate scheduled production server maintenance.

[Resolved] Temporary Outage

Tue, 12 Sep 2023 19:42:00 +0000

Issue identified: The Arch LP Portal arch.co/portal returned a 503 for all users, denying access to the service.

Resolved(4:04pm Eastern Time): A slightly older version of this service was successfully deployed, granting access to the service again. At 4:23pm the root cause of this issue was fixed.

[Resolved] Intermittent Authentication Outage

Tue, 04 Apr 2023 12:39:00 +0000

Issue identified: users were incorrectly redirected to arch.co after login

Resolved(2:00pm EST): The root cause of this issue was discovered and fixed. This issue affected all users.

–

Issue identified: users see a blank screen after logging in.

Update: we are continuing to investigate this issue.

[Resolved] Temporary Outage

Mon, 28 Mar 2022 13:48:00 +0000

Issue identified: Arch resources, including our website, were temporarily unavailable. (13:05 — Mar 28)
Resolved: All services are up and appear stable.

[Resolved] Temporary Outage

Thu, 08 Apr 2021 17:30:00 +0000

Issue identified: Our public website was temporarily unavailable. User portal and all other parts of system are not affected. (17:30 — Apr 8)
Resolved: All services are up and appear stable.

[Resolved] Temporary Outage

Mon, 01 Mar 2021 23:00:00 +0000

Issue identified: Our user portal and public website are unreachable. We are investigating. (23:01 — Mar 1)
Resolved: All services are up and appear stable.

[Resolved] Connectivity failure

Mon, 01 Feb 2021 23:02:00 +0000

Issue identified: Our user portal and public website are unreachable due to an issue with haproxy. We are investigating. (23:03 — Feb 1)
Resolved: All services are up and appear stable.